FAQ

Hey, I don't live in Ottawa, Ontario. Can I still order shipments from Motif Thieves?

Yes, of course! We ship across Canada, in the USA and Internationally, so Motif Thieves will make it to wherever you live!

How much are your shipping rates? 

Shipping is $1 for orders within Canada and $2 for orders within the USA. International orders will be charged between $3-$5, depending on the size of the order. Please note that we cannot control the boarder services or duty charges, though with greeting cards and prints, you should be in the clear!

How long does shipping take?

Within Canada
(Lettermail™)
U.S.A. and International*
(Letter-post)
Local - 2 business days U.S.A. - 4 to 6 business days
Within a province - 3 business days International - 4 to 7 business days
National - 4 business days

* From major Canadian centres
Note: These delivery standards do not apply to Northern Regions and remote centres or to redirected or returned items.

Please also note that we place orders based on demand, so delivery times may vary. If you need an item to be delivered express, please contact us via hello@motifthieves.com and we can try our best!

What do the interior of your greeting cards look like?

All of our greeting cards are blank on the inside. Some of our cards can we used for multiple occasions and we like to give our clients the freedom to personalize their message.

What is your Return Policy?

Unfortunately, we do not accept returns. However, if for some reason you are not satisfied with your order, please e-mail us at hello@motifthieves.com and we'd be happy to sort something out for you.